SORVYRA delivery, pickup & returns

Delivery

Your payment covers products only. Delivery is quoted after purchase and paid separately to logistics on delivery. If you decline the quote before dispatch, you can cancel the undelivered order and request a refund.

The delivery estimate is confirmed with your delivery quote before dispatch.

Declining a delivery quote before dispatch is a separate cancellation reason, not a change-of-mind return after delivery.

SORVYRA handles delivery issues, including lost parcels. Contact us with your order number so we can investigate and arrange the appropriate resolution.

Warehouse pickup

Okinni, Olaoluwa Estate, Osogbo, Osun State, Nigeria. Friday–Saturday, 10:00 AM–6:00 PM (Nigeria time). Wait for your ready-for-pickup confirmation.

Returns & exchanges

No change-of-mind returns. Size exchanges may be requested within 24 hours after delivery, subject to condition and stock. Defective, damaged, incorrect or misdescribed items remain eligible for review.

Exchange items must be unused and returned in their original condition. Opened cosmetics and personal-care goods cannot be returned for preference reasons.

Approved refunds are normally completed within 24 to 48 hours.

SORVYRA pays reasonable return costs when it supplied the wrong, damaged or defective item.

Historical orders retain the policy of the store where they were placed. A cancellation or refund request is not confirmation that money has been returned.