Section 01
Who these terms cover
These terms govern your use of the shared SORVYRA STORE platform. They also apply to purchases you make from ATILOSZY, ZEE Beauty & Fashion World, DENALD and Zee COMFORT HUB through this website.
SORVYRA STORE provides the shared account and commerce platform. The storefront identified on a product page, cart and order is the seller responsible for that product, its fulfilment and store-specific customer support. Each storefront keeps its own catalogue, cart, currency, checkout, order and return decisions.
Section 02
Your SORVYRA account
One verified customer account can be used across all available storefronts. You must provide accurate information, keep your sign-in details private and tell us promptly if you believe somebody has used your account without permission.
You must be at least 18 years old, or use the service with the involvement and permission of a parent or legal guardian who accepts responsibility for the order. We may suspend access where reasonably necessary to protect customers, storefronts or the platform from fraud, abuse or security threats.
Section 03
Products, options and availability
Product photographs, descriptions, sizes, colours and compatibility information are provided to help you choose. Screen colours, packaging and minor manufacturer changes may differ. Please contact the relevant storefront before ordering if a feature is essential to your decision.
Stock is checked by the server for the exact product option you select. Adding an item to a cart does not reserve it. A short reservation begins only when checkout creates an unpaid order, and expired unpaid reservations are released so another customer can purchase the stock.
Section 04
Orders and store acceptance
Submitting checkout creates an order request and an unpaid order record; it is not proof of payment or final store acceptance. The store may contact you where information, stock, destination, installation or delivery requirements need confirmation.
A store may reject or cancel an order before fulfilment where stock is unavailable, a material listing or pricing error occurred, the payment cannot be verified, the order presents a security risk, or fulfilment would be unlawful or impracticable. Where verified money was received for a cancelled order, the store must arrange the appropriate refund through the relevant payment process.
Section 05
Prices, currencies and payments
Nigeria storefront prices are charged in NGN. Zee COMFORT HUB prices are charged in QAR. The server derives the authoritative amount and currency from the storefront and order; a customer cannot replace those values.
Payments may be hosted by Paystack, Flutterwave or another provider displayed by the secure payment page. A redirect or provider screen alone does not prove payment. An order changes to paid only after SORVYRA receives or retrieves a verified provider result matching the order amount, currency and reference.
SORVYRA does not store your complete payment-card number, card security code or online-banking credentials. Your payment provider and bank may apply their own terms, verification checks, exchange rates or charges.
Section 06
Pickup, delivery and installation
Available fulfilment methods depend on the storefront and order. Delivery charges may be quoted separately after product payment because the destination, parcel or installation requirement must first be confirmed. You will see the server-recorded quote before accepting and paying it.
You are responsible for supplying a complete delivery address, reachable telephone number and any access information reasonably needed for fulfilment. Estimated delivery times are not guarantees where delays arise from courier operations, weather, public holidays, customs, customer unavailability or events outside reasonable control.
Section 07
Cancellations, returns and refunds
Cancellation is available only while the order state permits it. Returns, exchanges, pickup and delivery rules differ by storefront and are published in the Returns & Delivery section linked below.
Store policy does not remove any mandatory consumer protection that applies to faulty, unsafe, damaged, incorrect or misdescribed goods. Approval of a refund request is not itself proof that the money has reached your account; bank and payment-provider processing times may still apply.
Section 08
Messages and marketing
We may send service messages needed to verify your account, protect it, confirm orders, communicate verified payment status, provide delivery quotes and report fulfilment updates. These operational messages are separate from optional marketing.
Marketing messages are sent only where you choose to receive them or another lawful basis applies. You may withdraw an optional marketing choice without losing access to your account or existing orders.
Section 09
Acceptable use
- Do not use another person’s account, identity, payment method or address without authority.
- Do not interfere with security, test stolen credentials, scrape protected information or attempt to bypass storefront, staff, stock, price or payment controls.
- Do not submit unlawful, abusive, deceptive or harmful content through product, delivery, return, manager or support forms.
- Do not use the platform for resale fraud, payment abuse or any activity prohibited by applicable law.
Section 10
Service availability and responsibility
We work to keep SORVYRA STORE secure and available, but access may be interrupted for maintenance, provider outages, network failures or urgent security work. External payment, email, media, hosting and courier services remain responsible for their own systems.
Nothing in these terms excludes liability or a customer right that cannot lawfully be excluded. Subject to that protection, SORVYRA and each storefront are responsible only for losses that are a reasonably foreseeable result of their own breach, and not for indirect business losses arising from a consumer purchase.
Section 11
Applicable law, changes and contact
The laws and mandatory consumer protections applicable to the storefront, customer and transaction continue to apply. Nigeria storefront orders and Qatar storefront orders may therefore be subject to different local requirements. Please contact the selling storefront first so an order issue can be investigated and resolved promptly.
We may update these terms when the service, providers or legal requirements change. Material changes will be published with a new effective date and, where required, brought to existing customers’ attention before they take effect.