Nigeria · NGN
DENALD
Returns, exchanges, pickup and delivery terms for orders placed with this storefront.
Returns & exchanges
Know your options
Factory defects, delivery damage, incorrect products and misdescribed products may be reported. Damage caused by misuse or negligence is not eligible.
Products should be kept safely for inspection. Preference-based colour changes are not offered after purchase.
Approved refunds are normally completed within 72 working hours.
Responsibility for return transport is confirmed after the fault and delivery circumstances are reviewed.
Pickup & delivery
Before fulfilment
Nationwide delivery in Nigeria.
Delivery fees depend on the product and destination and must be quoted before the delivery charge is accepted.
Delivery is normally within 3 working days after confirmation.
Pickup or promotional free delivery is available only when clearly offered for the order.
Tracking information is provided when the order is dispatched.
Installation and special-delivery charges require a separate quote before acceptance.
Important protection
Store policy does not remove any mandatory consumer right that applies to faulty, unsafe, damaged, incorrect or misdescribed goods. Provider redirects and delivery completion are not proof that a refund has been completed. Approved resolutions remain recorded until the store marks them resolved.